At Ruby Fortune, we are committed to providing a safe, secure, and enjoyable gaming environment. We promote responsible gaming and take proactive steps to help our players make informed decisions and maintain control over their gambling.
1. Our Commitment to Responsible Gaming
We believe gambling should be a fun and entertaining activity, not a source of stress or harm. Our goals are to:
- Prevent underage gambling
- Offer tools to manage gambling behavior
- Provide support to those who may be at risk
- Ensure transparency in our games and services
- Collaborate with organizations that specialize in problem gambling
2. Preventing Underage Gambling
Gambling at Ruby Fortune is strictly limited to individuals 18 years of age or older.
We enforce the following measures to prevent underage gambling:
- Mandatory age verification during registration
- Random checks using government-issued identification
- Account suspension if age verification is not completed
Parents are encouraged to use parental control software (e.g., Net Nanny, Qustodio) to block gambling websites for minors.
3. Tools for Player Control
We provide a range of features to help players manage their gambling behavior:
Deposit Limits
Set daily, weekly, or monthly limits on how much you can deposit.
Loss Limits
Control the maximum amount you are willing to lose over a given period.
Session Limits
Set time limits to control how long you can play per session.
Reality Checks
Receive timed reminders about how long you’ve been playing.
Self-Exclusion
You may choose to take a break from gambling for a selected period:
- Temporary Self-Exclusion: 24 hours to 6 months
- Permanent Self-Exclusion: Indefinite suspension of access
During self-exclusion, you will not be able to access your account, receive promotional material, or gamble on our platform.
To activate any of these tools, contact our support team at [email protected].
4. Recognizing Problem Gambling
Problem gambling can have serious consequences. You may be at risk if you:
- Gamble more than you can afford to lose
- Feel anxious or guilty about gambling
- Try to win back lost money (“chasing losses”)
- Neglect work, studies, or relationships due to gambling
- Lie about or hide your gambling activities
We encourage regular self-assessment. You can take a confidential quiz at www.gamblinghelponline.org.au/self-assessment or consult your local help service.
5. Support for Problem Gamblers
If you or someone you know may be struggling with gambling, there are professional resources available:
Help Organizations:
- Gambling Helpline New Zealand – 0800 654 655
- Problem Gambling Foundation (NZ) – www.pgf.nz
- Gambling Therapy – www.gamblingtherapy.org
Our support team is also trained to guide players to appropriate help and can assist in setting account restrictions.
6. Fair and Transparent Gaming
We use certified Random Number Generators (RNGs) to ensure that all game outcomes are fair and unbiased. Our platform is licensed and regulated, and we comply with strict industry standards for fairness and transparency.
7. Staff Training and Internal Responsibility
All Ruby Fortune team members receive training on:
- Recognizing signs of problem gambling
- Communicating with vulnerable players
- Enforcing responsible gaming tools and policies
Our internal processes are designed to protect at-risk players and ensure compliance with responsible gaming standards.
8. Promoting a Healthy Gambling Culture
We actively avoid practices that promote excessive gambling. Our advertising and promotional activities:
- Do not target minors
- Avoid implying that gambling is a way to solve financial problems
- Promote responsible gambling and include relevant messaging and resources
9. Contact Us
If you have any questions, concerns, or need assistance with responsible gaming tools, please reach out to us:
Ruby Fortune
📍 586 Victoria Street, Hamilton Central, Hamilton 3204, New Zealand
📧 [email protected]
🌐 www.wendycainphotography.com
